abracanabra | (Reply)

From: (Anonymous)

I've read a number of negative posts about USI Wireless. I live in the Bryn Mawr neighborhood and got their 'buy 1 year-get the second for free' offer with their Ruckus modem. I became a subscriber in February 2008 when the service went live in my neighborhood. My old Qwest DSL used to sit in the rafters of my basement, right next to my Telco demark. I have a window which looks down the alley and can 'see' one of the USI units about a block away. I put my USI pre configured Ruckus unit right on the same shelf, plugged it in and did some slight movements of the unit to get me the best signal. I get between 2-3 Mb/S download and get 700 Kb/s to 1 Mb/S upload all the time. I have had three service outages since I got my service, two lasting about an hour and one lasting 6 hours -- when I called customer support they were understanding and were able to troublshoot the issues but not able to restore my service any faster. When I had my DSL, I don't recall any time I had an outage of any note. When I weigh out the cost vs the performance, I'm very happy with their service and have recommended it to other Minneapolis residents. Twice the speed as my Qwest DSL at half the cost. But reading other posts also leads me to say 'buyer beware.'